Refunds and replacements

Lantern Hour coffee is roasted, packed and shipped by Roastify in Bend, OR. Our refund and replacement terms follow Roastify's own policy, so we only promise what Roastify covers.

What is covered

• Misprinted, damaged or defective bags, or the wrong coffee. Email support@lanternhourcoffee.com no later than 30 days after you receive the order, with your order details and photos.
• A package lost in transit. If carrier tracking shows it was lost, email us no later than 30 days after the estimated delivery date. Lost-package claims are investigated before they are approved.

For an approved claim we will either replace the affected product free of charge or refund the price you paid for it plus the shipping charged for it. Which of the two is at our discretion.

What is not covered

• We cannot accept returns of coffee, opened or sealed. Coffee sent back to us cannot be reshipped and is disposed of, so please email us before returning anything.
• We do not refund orders for change of mind.
• Damage caused after delivery, or by improper handling, storage or use, is not covered.
• If the shipping address you gave is insufficient for the carrier, or a shipment goes unclaimed, it is returned to Roastify and a reshipment is at your cost once you confirm a corrected address.

Cancelling a subscription

You can cancel anytime in the customer portal linked from every receipt, or by emailing support@lanternhourcoffee.com. Cancellation takes effect at the end of the current billing period. Cancelling does not refund a charge that has already been made.

Contact

support@lanternhourcoffee.com, with your order details and photos where applicable.